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COUNCILMAN RICK GARCIA'S DISTRICT ONE NEWSLETTER
Click below to check out this month's newsletter for current news in Council District One and upcoming events.
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QUESTIONS AND ANSWERS ABOUT NEIGHBORHOOD ISSUES FROM CITY OFFICIALS
Question: What can be done about the algae growth in Rocky Mountain Lake Park?
Answer: The algae in Rocky Mountain Lake has been an ongoing problem for a number of years and I anticipate it coming back again this summer. It has appeared annually, once the warm weather comes around, usually sometime in June. Unfortunately, the algae cannot be treated until it shows up. The water cannot be pre-treated to prevent its appearance. Once it does appear, we will treat the algae with an algaecide. Last summer I believe we applied the treatment three times with some degree of success. The only time the algae completely disappears is once the weather becomes cool again. Hopefully, an early application will at least keep the algae from multiplying and causing the bad odor. We’ll keep our fingers crossed.
Question: Can signs be posted in area parks reminding visitors to pick up after themselves?
Answer: We have tried using courtesy signs in various areas throughout the district without much success. We have posted signage in restrooms, at picnic sights and at closed athletic fields. Most of the time the request is either ignored or the sign has been vandalized or torn down. However, I am not opposed to trying it again. I’ll look into what type of signage and posting might work best.
3-1-1, Denver gets it done
New Customer Service System for Denver Residents & Businesses
Need to schedule a building inspection? Want to know how to apply for a marriage license? Have a pothole to report? Now the City andCounty of Denver has an easy way for local residents and businesses to get information on any non-emergency City service: Simply dial 3-1-1.
Denver’s 3-1-1 customer service agents are available daily, seven days a week, from 6:00 a.m. to 11:00 p.m. with limited coverage on holidays. Denverites can also access the 3-1-1 system by visiting www.denvergov.org, e-mailing 311@ci.denver.co.us, faxing 720-913-8490, or by walking into the 3-1-1 Call Center to speak to an agent in person at the Webb Municipal Building, 201 W. Colfax. 9-1-1 is still the number to call for emergencies.
The 3-1-1 system will revolutionize Denver’s approach to customer service by enabling residents and businesses to reach a live, knowledgeable person with just one call to City Hall,” said Mayor John Hickenlooper. “Gone are the days of sifting through over 1,200 listings for Denver City services in the phone book’s ‘blue pages.’ Whether you need a park permit application, a pothole filled, or merely have a question, all you need is one number: 3-1-1.”
When calls come in to 3-1-1, trained customer service agents will provide information on the spot or assign a tracking number to the inquiry if a service is requested, such as fixing a broken traffic light. The tracking number allows citizens to follow their requests for service through the City system online at www.denvergov.org . Callers can also find out the status of a specific request or add more information or comments by referring to their specific 3-1-1 tracking number by phone, e-mail or fax.
In preparing to launch the 3-1-1 system, the City documented business processes in agencies throughout the City to find opportunities for greater efficiency and accountability. By assigning a tracking number to service requests, the City is able to better evaluate its performance.
3-1-1 will also improve public safety by reducing the number of non-emergency calls to 9-1-1 and providing another communication tool in a crisis. Almost 20 percent of the calls to Denver’s 9-1-1 number are non-emergency calls, and City officials hope those non-emergency calls will now come to 3-1-1, freeing 9-1-1 operators to address emergencies.
Currently, residents may call 3-1-1 from land lines within the City and County of Denver and from most cell phones. Surrounding jurisdictions have expressed interest in the 3-1-1 system and, with City and County of Denver officials, are exploring how a collaborative regional system could work.
With a Call Center staff of 29 people, the 3-1-1 staff anticipates taking over 800,000 calls in the first year of operation. 3-1-1 is a multi-lingual service that can communicate with callers in 182 different languages. 3-1-1 serves the deaf and hearing-impaired community through a TTY number: 720-913-8479.
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